Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as efficiently as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment has been successfully received and verified.

During periods of high order volume, product launches, promotions, holidays, or unforeseen circumstances, processing times may be slightly extended. If there is a significant delay in processing your order, we will contact you via email.

Shipping Times

Estimated delivery times vary depending on your location and product availability.

Typical delivery estimates are:

• United States: 5–15 business days

• Canada: 7–20 business days

• United Kingdom: 5–15 business days

• Europe: 5–20 business days

• Australia & New Zealand: 7–20 business days

• Rest of the World: 10–30 business days

Please note that these timeframes are estimates only and are not guaranteed.

Delivery times may be affected by factors outside our control, including customs inspections, weather conditions, transportation disruptions, carrier delays, and peak seasonal demand.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before your order is finalized.

From time to time, we may offer free shipping promotions at our discretion.

Order Tracking

When available, tracking information will be provided via email once your order has been shipped.

Please allow several business days for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delayed, lost, or returned due to incorrect, incomplete, or inaccurate shipping details provided by the customer.

If you notice an error in your shipping information, please contact us immediately at sales@novilito.com. While we will make reasonable efforts to assist, we cannot guarantee modifications once an order has entered processing.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is under the responsibility of the carrier.

We are not liable for delays caused by shipping carriers, customs authorities, weather events, or other circumstances beyond our control.

If your package is significantly delayed or appears lost in transit, please contact us at sales@novilito.com, and we will work with you to investigate the issue.

For packages marked as delivered by the carrier but reported as missing, customers should first contact the shipping carrier and local authorities where appropriate. We may assist in initiating an investigation, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

Customs, Duties, and Taxes

Depending on your country or region, international shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

We are not responsible for delays caused by customs clearance procedures.

Multiple Shipments

Products ordered together may occasionally be shipped separately depending on inventory availability, warehouse locations, or fulfillment logistics.

In such cases, customers may receive multiple packages for a single order.

Delivery Address Changes

Address changes may only be requested before an order has been processed for shipment.

Once an order has been dispatched, we cannot guarantee that shipping information can be modified.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

sales@novilito.com